Refund and Cancellation Policy

Dear Sir/Ma’am,

Thank you for choosing Tutors Factory Private Limited as your educational partner. We are thrilled to welcome you to the Tutors Factory Private Limited family.

At Tutors Factory Private Limited, we strive to provide the best possible educational experience to our clients. However, we understand that situations may arise where a refund or cancellation is necessary. This policy outlines the terms and conditions under which refunds and cancellations will be processed for our home tutoring services

Cancellation Policy

Cancellation by Client:
  1. Clients can cancel a scheduled tutoring session at any time before the session starts. In such cases, the session will be rescheduled, or the fee for that canceled session will not be charged (calculated on a pro-rata basis).
Cancellation by Tutor:
  1. If a tutor needs to cancel a scheduled session, they must inform both the client and the company at least 12 hours in advance.
  2. In the event of a tutor-initiated cancellation, the session will then be rescheduled at the client's convenience at no additional cost to the client.
Cancellation of Subscription Plan
  1. Clients who have purchased a subscription plan may cancel it at any time by providing a valid reason. The reason for cancellation will be reviewed by our team, and if approved, a refund will be processed within 7-10 working days from the date of approval.
  2. Refunds for the remaining sessions will be calculated based on the number of sessions completed and the original price of the plan. A cancellation fee of 10% of the remaining balance will be deducted.

Refund Policy

Full Refund
  1. A full refund will be issued if a client cancels a single session with more than 24 hours' notice, or if a client cancels a subscription plan within 48 hours of purchase, as long as no sessions have been conducted.
Partial Refund
  1. A partial refund will be provided for any remaining sessions if a client cancels the plan after one or more sessions have been conducted. The refund will be calculated on a pro-rata basis for the unused sessions.
  2. If a client cancels a package after the initial 48-hour period, a pro-rata refund will be issued for any unused sessions, less a 10% administrative fee.
No Refund
  1. No refund will be issued if a client fails to attend a scheduled session without prior notice (a "no-show").
Refund Processing
  1. Refunds will be processed within 15-30 business days from the date of the refund request approval.
  2. Refunds will be issued by the payment method used by the client other than cash.
  3. Any bank or payment gateway fees incurred during the refund process will be deducted from the refund amount.
Exceptional Circumstances
  1. In cases of unforeseen circumstances (such as medical emergencies or natural disasters), exceptions to the above policies may be considered on a case-by-case basis.
  2. Clients are required to provide relevant documentation to support their request for a refund or rescheduling under exceptional circumstances.
Policy Changes
  1. Tutors Factory Private Limited reserves the right to amend this policy at any time. Clients will be notified of any significant changes via email or through our website.
  2. It is the client’s responsibility to review this policy periodically for any updates or changes.
Dispute Resolution
  1. If any disputes arise regarding cancellations or refunds, clients are encouraged to contact Tutors Factory customer support.
  2. If a resolution cannot be reached, the issue may be escalated to management for further review.
Contact Information

For any questions or concerns regarding this refund and cancellation policy, please contact our customer service team at support@tutorsfactory.com